FitMetrix Status

All Systems Operational

About This Site

Here you’ll find up-to-the-minute performance updates for FitMetrix's online services and mobile apps. If FitMetrix is experiencing performance issues in any of these areas, it will be noted here.

To get real-time answers to frequently asked questions about your FitMetrix products, to search our extensive knowledge base, or to report a problem, please visit our Support Center.

All systems operational, yet you’re still having trouble? Visit our Troubleshooting Guide.

You can find the status of MINDBODY products and services on the MINDBODY Status Page.

FitMetrix Web Operational

API Operational

Branded Mobile App Operational

Admin Portal Operational

Trainer Portal Operational

In-Studio Solutions Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 23, 2019

No incidents reported today.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

Fitmetrix Web - Profile Creation

Resolved - We have monitored the resolution, all systems are fully functional.
Apr 16, 05:28 PDT

Monitoring - We have located and resolved the issue with the Fitemetrix Web - Profile creation error. All services are running normally. We are monitoring the resolution.
Apr 16, 05:14 PDT

Investigating - Some Fitmetrix Customers who are trying to create a profile online may be experiencing difficulties. We are aware of the error which is showing and are actively working on a resolution.
Apr 16, 04:50 PDT

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:00 PDT

Scheduled - We’ve scheduled some maintenance on Monday, April 15th from 09:00 PM to 01:00 AM Pacific Daylight Time. There may be interruptions to all FitMetrix services while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Apr 15, 14:56 PDT

Apr 14, 2019

No incidents reported.

Apr 13, 2019

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 13, 02:21 PDT

Update - Scheduled Maintenance has been extended in order to keep things smooth, safe, and quick—thanks for bearing with us!
Apr 13, 01:59 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 PDT

Scheduled - We’ve scheduled some maintenance on Friday, 04/12/19 from 10:00 PM to 02:00 AM Pacific Daylight Time. There may be interruptions to all FitMetrix services while we work to keep things smooth, safe, and quick—thanks for bearing with us!
Apr 9, 16:07 PDT

Apr 12, 2019

Life Time Fitness Reservation Error

Resolved - Some Life Time Fitness customers trying to access reservations.lifetimefitness.com between 12:30am -7:20am PDT may have received an error message. We sincerely apologize for the inconvenience that this caused. We have since resolved the issue and have returned to full functionality.
Apr 12, 08:32 PDT

Apr 11, 2019

FitMetrix LogIn Portal - Redirecting

Resolved - We have identified and resolved the issue with fitmetrix.io and full functionality has been restored.
Apr 11, 23:46 PDT

Identified - FitMetrix.io is currently experiencing issues with the login portal. Customers will not be able to log in at this moment. We are aware of the cause and are currently working on a resolution.
Apr 11, 23:34 PDT

Consumer Data Delay

Resolved - This incident has been resolved.
Apr 11, 09:28 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 09:23 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 11, 08:58 PDT

Investigating - Some consumers are currently experiencing delayed data issues. Our incident response team is aware of the issue and are working diligently to restore services as quickly as possible.
Apr 11, 08:26 PDT

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.